Privacy Policy

Information we collect

• Account details — your name and email address, which you provide when you create an account, and your phone number and date of birth if you choose to add them.
• Emergency contact — if you choose to add one, the name and phone number of the person you want us to call. Please only give us someone's details if they are happy for you to. We use this to contact them in an emergency at the studio, and nothing else.
• Health information — if you choose to share it, injuries, pregnancy, or other conditions you want your instructor to know about, including anything you write in your own words. This is sensitive information. We collect it only so instructors can keep you safe in class, it is never used for marketing, and you can clear it at any time from your account page.
• Bookings and passes — the classes you book, your attendance, and the passes or memberships you hold.
• Payment information — payments are processed by Stripe. We store a Stripe customer reference and your purchase history, but we never see or store your full card number.
• Notifications — if you turn on notifications, we store a device push token so we can tell you when a waitlisted seat opens up. You can turn this off at any time.
• Basic usage data — privacy-friendly, aggregated analytics (such as page views) that help us understand how the app is used. This does not build an advertising profile of you.

How we use your information

We use your information to create and secure your account, take and manage your bookings, process payments, send you transactional messages about your bookings and waitlist (by email and, if you opt in, push notification), respond to your questions, and keep the service working and safe.

Who we share it with

We do not sell your personal information. We share it only with the service providers that make the app work: Stripe (payments), SendGrid (transactional email), Supabase (database and sign-in), and Vercel (hosting and analytics). Each processes your data on our behalf. We may also disclose information if the law requires it.

Retention and deletion

You can delete your account from your account page (Account → Delete my account). When you do, we cancel any upcoming bookings you hold, remove your name, email address, phone number, date of birth, emergency contact, and health information, and disconnect your sign-in and payment profile. We keep de-identified booking and payment records where we are required to for accounting, tax, and legal purposes; those records can no longer be traced back to you.

There are three situations where we ask you to settle something first, because deleting the account would lose a record you or we still need: if you have an active recurring membership (cancel it first, so the billing agreement ends cleanly), if the studio still owes you class credits (we do not want to erase what you are owed), or if you are a staff member (staff accounts are closed by the studio). In each case the app tells you which one applies. If you are stuck, email us and we will sort it out with you.

Your choices

You can view and update your account details, turn notifications on or off, and delete your account — all from within the app. If you have a question about your data or want to exercise a privacy right, email us and we'll help.

Children

The app is intended for adults. It is not directed to children under 13, and we do not knowingly collect information from them.

Changes to this policy

If we make a material change, we'll update the date at the top of this page. Your continued use of the app means you accept the updated policy.

Contact us

Questions about this policy or your data? Email info@sanestudio.co.