Support
We're here to help.
Contact us
For help with your account, bookings, passes, payments, or anything else, email info@sanestudio.co. We aim to reply within one business day.
Frequently asked questions
How do I sign in?
We email you a one-time code — enter it to sign in, no password. If it doesn't arrive in a minute, check spam. On iPhone the code can autofill straight from the keyboard.
How do I book or cancel a class?
Book from the schedule; manage or cancel from your account. Cancel at least 4 hours before start to get your credit back — inside 4 hours the credit is forfeited.
How do passes and memberships work?
Buy a class pack or a membership from Pricing. Packs deduct one credit per class; memberships give unlimited booking while active. Your balance and expiry show in your account.
Can I send a class pass as a gift?
Yes — buy a gift pass and we email the recipient a code they redeem in a tap, then book any class.
How does shop pickup work?
Order online and pick up at the studio. You'll get an email when your order is ready.
How do I update my info or delete my account?
Manage everything from your account. To delete it, use Account → Delete my account; see our Privacy Policy for what happens to your data.
Still need help?
Email us — we aim to reply within one business day.
More
Read our Privacy Policy and Terms of Service.